Do you open the door if the owner is not present?

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Yes, as long as the person at the door has the right to enter and can prove it. Saying you know the owner is not enough: we check before we open, and we explain how when you call.

On the coast this happens a lot. Many homes in Torrevieja and the Vega Baja are holiday homes and the owner lives elsewhere for much of the year. The person who finds the door locked may be a relative, whoever looks after the house or whoever runs a holiday let.

If you are the owner and you are far away, the best thing is to message us yourself on WhatsApp, in your own language, and tell us who will be there. That way everything is clear before we go. More on this in door opening.

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Door opening in Torrevieja

Front door opening 24 hours a day in Torrevieja and the Vega Baja, trying to open without damage and with a fixed quote.

Related terms

Other questions on this topic

Can I ask for a door opening if I am a tenant?

Yes. If you rent, that is your home and you can ask for a door opening. We check your right to enter and explain how to prove it when you call. Read the full answer

Can a security door be opened without damaging it?

Nearly always, yes. The door leaf and the frame are not touched; at most the cylinder is broken and replaced there and then with a new one. Read the full answer

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Emergencies and door openings

What people ask us most when they are locked out: how the door is opened, what we need, when we work and what to do while we are on our way.

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Spanish locksmiths from Torrevieja, born and raised here. You get a fixed quote before we start.

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