Frequently asked questions

Here are the questions we are asked most often, grouped by topic. Each question has a short answer and, when needed, a link to the service where it is explained in more detail.

Where to start

• If you have a problem right now, go to emergencies and door openings: what to do if you are locked out, if the key has broken or if the lock will not turn.
• If you want to know how we price a job and how you pay, see quotes and payments.
• If you want to protect a ground-floor home or an empty house, there are the questions on shutter security.

The other topics

There are also groups on cylinders, locks, escutcheons and reinforcement, doors, shops and roller shutters, communities and property managers, holiday homes and lets, burglary and insurance, legal matters and proof of access, international clients and about us.

If your question is not here

Message us on WhatsApp, in your language, and we will reply. If you can, send a photo of the door, the lock or the shutter: with a picture it is much easier to give you a useful answer and a fixed quote.