There is a solution, and it is the most common situation of all: people who get locked out hardly ever have their papers on them. When you call, we explain how your right to enter is checked in that case.
We do not set out the procedure here, because if we published it, it would also be read by people who want to get in where they should not. What we can tell you is that you will not be left out in the street for not having your ID in your pocket.
While you wait, it helps to have to hand:
- Your mobile, with some battery.
- The contact details of someone who knows you or lives with you.
- If it is rented, the contact details of the landlord or the agency.
If there is no way of checking it, we do not open. It is the same guarantee you have when the house is yours and you are not there.
We explain it in door opening.