In Torrevieja and the Vega Baja there are a great many homes that stay shut for months: summer flats, ground floor bungalows, villas whose owners live in another country. There are also many homes let out for the season or all year round.

This group is for you if you are in one of those situations. We answer what to do to protect your home when you are away, which measures help against squatters, whether it is worth changing the cylinder between tenants, how to leave keys safely and what to do if you lose your keys while on holiday.

To start with the most important part, have a look at how we approach protection against squatters. And if you live abroad, message us on WhatsApp in your own language: with photos of the door and the shutters we will tell you what is worth reinforcing.

How do I protect my home in Torrevieja when I am not there?

With a door and a cylinder that hold out, shutters that cannot be lifted, nothing that gives away that the house is empty and someone you trust calling by now and then. Read the full answer

What measures help to keep squatters out?

The ones that make getting in slow and difficult: a security cylinder with an escutcheon, an extra deadbolt, shutters that cannot be lifted or bent and no signs that the house is empty. Read the full answer

What do I do if I arrive and find my lock has been changed?

Do not try to get in yourself or force the door. Call the police and seek legal advice; once you have recovered possession, we change the lock. Read the full answer

Can you change the lock if there are squatters inside?

No. With people inside we do not open or change the lock; that is resolved through the police or the courts. Once you recover possession, we change the lock and reinforce the home. Read the full answer

Should the cylinder be changed every time the tenant changes?

It is advisable, because you do not know how many copies the previous tenant made. A rekeyable cylinder lets you change the combination without replacing the part each time. Read the full answer

How do I leave keys with a neighbour or a management company safely?

With a protected key cylinder, whose copies can only be made with a card, and by handing over the keys with nothing that identifies the house. Note down who has each one. Read the full answer

Do you work with owners who live abroad?

Yes. You message us on WhatsApp in your own language, send us photos and we give you a fixed written quote. Access to the property is arranged with you beforehand. Read the full answer

Can you check my home before I arrive?

Yes, if someone you have authorised gives us access or hands us the key. We check the door, the cylinder and the shutters and tell you on WhatsApp what we have found. Read the full answer

What do I do if I lose my keys while on holiday?

If you cannot get in, we open up, 24 hours a day. If the lost key had anything on it that identifies the house, it is worth changing the cylinder before you leave. Read the full answer

Are the shutters the weak point of a ground floor flat by the beach?

Often, yes. On a ground floor the shutter can be reached from the street or the garden, and an ordinary shutter can be lifted or bent. Armouring it closes that gap. Read the full answer

Is an alarm any use if the lock is poor?

It helps, but it is not enough: the alarm warns you once they are already in, and a lock that opens easily gives plenty of time. Ideally the door holds them up and the alarm warns. Read the full answer

Can I authorise someone else to meet the locksmith?

Yes. You can authorise a relative, a neighbour or a management company. Before opening we check that the authorisation is genuine; we explain how when you call. Read the full answer

Need a locksmith you can trust?

Spanish locksmiths from Torrevieja, born and raised here. You get a fixed quote before we start.

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