Burglary and insurance

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After a burglary or an attempted burglary there are lots of questions all at once: what to do first, whether you can touch the lock, when to call the locksmith, what the insurer wants. This group brings those questions together.

It is useful if your door has been forced, if you suspect someone has tampered with your lock or if you need a report for the police or for your insurance claim. We also answer whether we secure the door when it has been damaged and whether we can come while the police are there.

On insurance, a word of caution: every policy is different and we cannot tell you what yours covers. What we do is give you a written account of the state of the lock, in a forced lock report, and the invoice for the work, which may help with your claim. Always check your own policy.

What do I do if someone has tried to force my door?

Do not touch the lock, take photos and report it to the police. Then we check whether the lock is still secure and, if you need it, write you a report for the insurer. Read the full answer

How can you tell if a lock has been tampered with?

From scratches or marks around the cylinder, a key that suddenly goes in or turns less easily, loose parts or a shifted escutcheon. Some techniques leave hardly any trace. Read the full answer

What do I do first after a burglary at home?

Do not go in if someone may be inside, call the police, touch nothing and take photos. Then get the house secured by a locksmith and let your insurer know. Read the full answer

Does home insurance cover a lock change?

It depends on your policy and the reason, such as a burglary, an attempted burglary or lost keys. Check your policy or your insurer; we give you the invoice and a report. Read the full answer

What report does the insurer ask for after a burglary?

It depends on the company; it usually asks for the police report, photos of the damage and the repair invoice. We give you a report with photos of how the lock was forced. Read the full answer

Do you secure the door if it is damaged after a burglary?

Yes. If the lock or the door is damaged, we fit a temporary cylinder or make an emergency repair so the house is not left open, and then carry out the permanent repair. Read the full answer

Do you have public liability insurance?

Ask us when you request a quote and we will confirm it. It is a reasonable question to ask any professional who is going to work in your home. Read the full answer

What is a lock forensic examination?

It is the technical examination of a lock to find out whether it was forced, how and with what. It is used for police reports, insurers or claims; we produce a report with photos. Read the full answer

Should the forced lock be kept?

Yes. Keep the forced cylinder and lock until the police and the insurer say they are not needed: they are the physical evidence of how entry was gained. Read the full answer

Can the locksmith come while the police are there?

Yes, and it is often the best option. We wait until the police have seen the door and, when they allow it, we repair it or secure it. Read the full answer

The service that solves it

Forced lock report

A locksmith’s report on how a lock was forced, with photos and a description of the damage, to go with your police report and insurance claim.

Frequently asked questions

Need a locksmith you can trust?

Spanish locksmiths from Torrevieja, born and raised here. You get a fixed quote before we start.

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