Quotes and payments

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Talking about money before we start avoids upsets. In this group we answer how we give the quote, what it includes, what happens at night or on bank holidays, how you pay and whether we give an invoice.

The idea is simple: we give you a fixed quote before we start. The quickest way is to send us a photo on WhatsApp. If the job changes once we see it on site, we tell you and do not carry on unless you agree. You pay by card, Bizum (the Spanish mobile payment system) or cash and we give you an invoice.

You will also find tips for spotting an unclear price and knowing what to ask before you accept any locksmith. Whenever you are ready, ask for your quote with a photo of the problem.

Do you give me the price before you start?

Yes, always. We give you a fixed quote before we start; with a photo on WhatsApp you have it sooner. If the job changes on site, we tell you and you decide. Read the full answer

What is the call-out charge and when is it charged?

It is the cost of getting to where you are. With us it is included in the fixed quote we give you before we start, with nothing added on afterwards. Read the full answer

How much more does a night call-out cost?

We do not give figures on the website. At night, the fixed quote already includes the night service and you know it before we start. Read the full answer

And on a Sunday or a bank holiday?

The same as at night: the fixed quote we give you before we start already takes into account that it is a Sunday or bank holiday. No supplements that turn up later. Read the full answer

Does the quote include VAT?

We tell you the total amount you will pay, so there are no surprises with VAT. On the invoice the VAT is shown separately. Read the full answer

Are materials included in the quote?

Yes. The fixed quote includes the part being fitted, whether a cylinder, a lock or an escutcheon, and the labour. We tell you which model it is before we start. Read the full answer

Which payment methods do you accept?

Card, Bizum or cash. We do not work with bank transfers. We always give you an invoice. Read the full answer

Do you give invoices?

Yes, always. The invoice sets out the work done, the materials fitted and the amount, and serves as proof of payment and for your insurer. Read the full answer

What happens if the price changes during the job?

We stop, show you what we have found and give you the new quote. We do not carry on unless you agree. Read the full answer

How do I spot a locksmith who overcharges?

Be wary if you are not given the total price before work starts, if the advertised amount only covers the call-out or if there is no invoice. Always ask for the fixed price. Read the full answer

Why do some websites advertise very low prices?

Because an advertised price is usually for the simplest case or just the call-out. What counts is the fixed price for your job, before any work starts. Read the full answer

Do you charge if the job cannot be done in the end?

Anything that would be charged in that case we tell you before setting off, not afterwards. And if the photo already shows it is not our kind of work, we say so and do not go. Read the full answer

Is the work guaranteed?

Yes. The work and the materials we fit are guaranteed; the conditions are on our guarantee page and the invoice is your proof. Read the full answer

The service that solves it

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How to request a fixed locksmith quote with a photo on WhatsApp, and which photos help most.

Frequently asked questions

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Spanish locksmiths from Torrevieja, born and raised here. You get a fixed quote before we start.

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