What do I do first after a burglary at home?

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If the door has been forced or is open, do not go in: someone may still be inside. Move away, call the police and wait.

Then, in this order:

  1. Do not touch or tidy anything until the police have seen it.
  2. Take photos of the door, the lock, the windows and anything that has been turned over.
  3. Report it to the police with a list of what is missing.
  4. Let your insurer know and ask what they need.
  5. Call the locksmith so the house is secured that same night.

If the lock is beyond use, we can fit a temporary cylinder so the house is locked and carry out the permanent repair later. Keep the broken parts.

If your keys have been stolen, change the cylinder as soon as possible, even if the door is not damaged. We work 24 hours a day. There is more information in emergencies.

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Other questions on this topic

How can you tell if a lock has been tampered with?

From scratches or marks around the cylinder, a key that suddenly goes in or turns less easily, loose parts or a shifted escutcheon. Some techniques leave hardly any trace. Read the full answer

Does home insurance cover a lock change?

It depends on your policy and the reason, such as a burglary, an attempted burglary or lost keys. Check your policy or your insurer; we give you the invoice and a report. Read the full answer

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Burglary and insurance

Answers for after a burglary or an attempt: first steps, tampered locks, reports for the insurer, lock forensics and securing the door temporarily.

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