Can I authorise someone else to meet the locksmith?

Yes. You can authorise a relative, a neighbour or a management company to meet us, especially if you live abroad or cannot be there.

That said, before opening a door or changing a lock we check that the person there has permission from the owner or from whoever has rights over the property. We explain how the authorisation is shown when you call, because it depends on the case.

To keep everything quick:

• Let us know yourself first, on WhatsApp, who is going to be there.
• Give that person the details of the job and of the quote we have agreed.
• Keep your mobile to hand in case we need to confirm anything with you.

That check protects you too: nobody can get into your home just by saying they have come on your behalf. We explain it in door opening.