What do I do if my shop’s metal roller shutter will not go up?

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First of all, do not force it or yank at it: that is how slats get bent and springs come loose, and a small fault turns into a big one.

Check these things first:

If all of that is fine and it still feels heavy or will not go up, the usual cause is that the axle spring has lost its strength or a guide rail is bent. That is a job for a locksmith.

Send us a short video on WhatsApp of you lifting the shutter and we will tell you what is wrong. If it is a motorised shutter and the fault is in the motor, we do not touch that. There is more in metal roller shutter repair.

The service that solves it

Roller shutter door repair

We repair manual roller shutters on shops and garages: guides, slats, axle, springs and lock, with a fixed quote before we start.

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Other questions on this topic

Do you open shops and premises outside opening hours?

Yes. We work 24 hours a day, every day, including at night and on bank holidays. Before opening we check that the person asking has the right to enter the premises. Read the full answer

Can the lock on a metal roller shutter be changed?

Yes. The lock, or just the cylinder, is changed without touching the rest of the shutter. It may be a floor, central or side lock; a photo shows us which one you have and what fits. Read the full answer

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Questions about shops and metal roller shutters

Answers for shops and businesses: shutters that will not go up, shutter locks, lost keys, call-outs outside opening hours, master key systems and invoices.

Need a locksmith you can trust?

Spanish locksmiths from Torrevieja, born and raised here. You get a fixed quote before we start.

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