What do I do if my shop’s roller shutter has been forced?

Call usMessage us on WhatsApp in your language

The first thing is to touch nothing, call the police and take photos of the shutter, the lock and the floor before anyone moves anything.

Then:

  1. Report it to the police and let your insurer know, and they will tell you what they need.
  2. Call us to get the premises shut. If the shutter is damaged, we secure it temporarily so it is not left open.
  3. Keep the broken parts, such as the cylinder or the bolt. They may be needed for the claim.

If you need it, we inspect the lock and the shutter and give you a report with photos showing how it was forced, which can go with the police report and the claim. We explain it in forced lock report.

Once everything has been cleared up, it is worth repairing or replacing whatever was damaged and thinking about whether the shutter needs reinforcing. We give you a fixed quote before we start.

The service that solves it

Forced lock report

A locksmith’s report on how a lock was forced, with photos and a description of the damage, to go with your police report and insurance claim.

Related terms

Other questions on this topic

How often should a shop’s roller shutter be serviced?

As a rule, once a year, and also before reopening if the premises stay shut for months. On the seafront, with more salt in the air, it is worth doing it more often. Read the full answer

Do you set up master key systems for offices and shops?

Yes. We design a key system in which each person opens only the doors they need and a master key opens everything, with a plan of who opens what. Read the full answer

Back to

Questions about shops and metal roller shutters

Answers for shops and businesses: shutters that will not go up, shutter locks, lost keys, call-outs outside opening hours, master key systems and invoices.

Need a locksmith you can trust?

Spanish locksmiths from Torrevieja, born and raised here. You get a fixed quote before we start.

Call usMessage us on WhatsApp in your language
CallWhatsApp