Yes. If you rent, that property is your home and you can ask us for a door opening just like an owner. As with any opening, we first check that you have the right to enter; we explain how to prove it when you call.
If the cylinder has to be changed after opening, because it broke or because you lost your keys, it is a good idea to let the landlord or the agency know. That way they know there are new keys and nobody is left unable to get in.
What we do not do is the opposite: change the lock on a tenant to keep them out of the property. That is not something a locksmith resolves.
For any other question about how we work, see door opening.